31-Day Return Policy
Return eligibility depends on the order and material condition. Read the current 31-day policy and obtain written approval before returning stone.
Read guide: 31-Day Return PolicyTRAVERTINE MART · THE BUYER’S GUIDE
Shipping & Returns
Compare truck types and unloading services. Prepare for delivery, inspect your stone and understand the current return requirements.
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Practical guides. Clear answers.
Liftgate Service
Liftgate and pallet jack service is curbside delivery. Confirm the service, crate weights and crew availability before the carrier arrives.
Read guide: Liftgate ServiceLTL vs. Full Truckload
LTL shares truck space with other freight. Truckload service uses a different freight arrangement. Confirm the actual load and unloading service.
Read guide: LTL vs. Full TruckloadShipping during off-season vs. high-season
Stone freight availability and pricing can change during the year. Confirm the current route, delivery timing and unloading scope for your order.
Read guide: Shipping during off-season vs. high-seasonTravertine Breakage
Inspect stone at delivery and record damage on the receipt. Keep photographs, crate details and order information for the claim process.
Read guide: Travertine BreakageVan Truck vs. Flatbed
A dry van is enclosed. A flatbed is open. Choose the truck with the unloading plan, access and confirmed freight scope.
Read guide: Van Truck vs. FlatbedFROM RESEARCH TO YOUR PROJECT
See the stone. Confirm the details.
Compare samples, choose your material and ask our team to review the delivered scope.
