ONE (1) YEAR LIMITED WARRANTY for Premium Select Travertine Pavers and Travertine Pool Coping

Travertine Mart offers the original purchaser, a one (1) year limited warranty on properly installed Premium Select Travertine Pavers and Travertine Pool Coping by a qualified and licensed builder or contractor. This warranty applies only to the original purchaser of Premium Select Grade Travertine Paver and Pool Coping products. This warranty does not apply to Travertine Tiles.  This warranty is valid only within the continental United States.

This One-Year Limited Warranty begins on the date of purchase and covers:

• Freeze/thaw cycle-related cracking and breakage. Travertine Mart warrants that its Premium Select Travertine Pavers and Pool Coping will not incur cracks or breakage during a freeze/thaw cycle for one year (1-year) from the date of purchase. This warranty is only valid if Travertine Mart’s installation advice, which can be found on its website (https://www.travertinemart.com/travertine-installation), is followed. This warranty covers dry set and sand-set installation only; it does not cover mortar installation.
• Irregularities with thickness and calibration of Premium Select Travertine Pavers and Travertine Pool Coping. Travertine Mart warrants that its Premium Select Travertine Pavers and Travertine Pool Coping will be consistent in thickness and calibration.

Limitations and Exclusions from the One-Year Limited Warranty:

The One-Year Limited Warranty excludes any claims or occurrences caused by or arising from the following:

1. Improper installation or installation by an unlicensed Contractor. Travertine Mart clearly outlines the proper installation methods on its website at https://www.travertinemart.com/travertine-installation.
2. Customer misuse, including; negligence, physical, or chemical abuse, improper use and/or maintenance of the product, or failure to follow recommended maintenance and care guidelines.
3. Cracks and breakage due to ordinary wear and tear.
4. Installation defects.
5. Mud-set or Mortar installation.
6. Grout installation.
7. Any act or omission which could reasonably be expected to damage the product, including but not limited to: falling objects, abuse, bleach, acidic cleaners, negligence, fire, exposure to extreme temperature, extreme weight, improper product for application, or accident.
8. Failure to protect the product from unique or unusual exposures, including but not limited to: heavy appliances, heavy machinery, moving appliances and/or moving furniture across the product.
9. Porosity naturally occuring in Travertine.
10. Salt-water damage.
11. Damage caused by altering functionality or capability, including cutting, reshaping, or altering the surface.

Not Covered

Labor, equipment, and installation costs for the removal of product and installation of replacement product are specifically excluded from this warranty.

Freight

In the event Travertine Mart deems replacement material necessary, Travertine Mart agrees to cover freight charges up to $1,000 USD for transportation arranged by Travertine Mart. Should client choose to use their own transportation company for replacement products, he/she will be responsible for the charges.

Remedy

The original purchaser of the products must provide a written claim within ten (10) days of the discovery of the problem.

Travertine Mart will request detailed images of the project, proof that a licensed and insured Contractor was used, and copies of any and all receipts for materials, work orders, and installation methods. Travertine Mart may send a representative to inspect the installation method and collect samples from the job site to be tested at an independent laboratory. If the test results show that the suggested installation methods were not used, the client may be responsible for the laboratory testing expenses.

In the event of a defect or deterioration of the product, Travertine Mart will replace the defective product with a product of equal value. If Travertine Mart cannot replace the product, Travertine Mart may, at its discretion, refund the purchase price of the damaged Travertine as reflected in the original invoice.  In no event shall Travertine Mart be responsible or liable in contract or tort for any special, indirect or consequential damages, for loss of use, or for injury or damage caused to persons or property by use of the product.

This limited warranty shall constitute the sole and full extent of Travertine Mart’s liability and replaces any and all other written or oral representations regarding the warranty of its products. A waiver by Travertine Mart of any term, condition, or obligation under this limited warranty shall not constitute a continuing waiver of any such term, condition, or obligation, or a waiver of any other term, condition, or obligation under this limited warranty.

Governing Law

This Warranty and Agreement shall be governed by the laws of the State of Florida and the federal laws of the United States of America applicable therein, without regard to conflict of laws rules.

Arbitration Clause

All disputes arising out of or in connection with this Agreement shall be referred to and finally resolved by a single arbitrator (the “Arbitrator”) pursuant to the Commercial Arbitration Act, R.S.B.C. 1996, c. 55, as amended. The decision of the Arbitrator on all issues or matters submitted to the Arbitrator for resolution shall be conclusive, final and binding on all of the parties. The Arbitrator shall determine who shall bear the costs of arbitration pursuant to this section 12.

Procedure For Making A Claim

The original purchaser must notify Travertine Mart in writing within thirty (30) days of the discovery of the defective product, but in no instance later than one year from the date of purchase. Travertine Mart shall then have the right to inspect the product on site, take pictures and collect samples of the defective product and materials that were used for installation of the pavers. No claim will be honored by Travertine Mart without Travertine Mart being first given the right to inspect the allegedly defective product. Failure to produce the product for inspection will render this warranty void in its entirety.  In addition, a valid invoice and/or other documentation verifying purchase from Travertine Mart, a copy of the license and proof of fitness of your installer (builder/contractor) and proof of payment to your installer along with date of installation must be provided to Travertine Mart. Failure to produce such documentation will result in automatic denial of any warranty claim. If Travertine Mart’s installation guidelines were not followed by the purchaser, he/she may be responsible for the travel arrangements (including any air fares, rental car fees and/or hotel fees, if applicable) of the Travertine Mart representative. If the test results show that the suggested installation methods were not used, the client will be responsible for the laboratory testing expenses. Failure to use dry-set (sand-set) installation or a flexible mortar product will result in an automatic denial of this warranty.

This limited warranty is valid for all purchases made on or after March 24, 2014.

To submit a warranty claim, please contact us:

By Email: 

claims@travertinemart.com

By Mail:

Travertine Mart

Attn: Product Claims Dept.

2516 SW 30th Ave

Hallandale, FL 33009

Travertine Mart will reply to all claims within 30 days from the date claim was received.

Travertine Care & Maintenance
Travertine is a quarried natural stone product. Travertine is a natural rock formation, not man-made. No two pieces are alike and there are inherent variances in all stone. These characteristics may be color and shade variations, irregular markings, voids, pitting, veins, and difference in density causing sheen variations. It is a standard practice to repair some of these variations by one or more of the following methods; waxing, grinding or filling with sand or silicone-based epoxy. Due to normal wear, cracks and voids may appear; these can be readily repaired using sand and/ or silicone based epoxy. All of these variations and characteristics are common and present, to some degree. However, these characteristics are part of the natural beauty of the stone and will not impair the function or wearing qualities of travertine.

Travertine Mart may mention certain sealer products or brands on its website or directly to clients in order to guide clients in the right direction. However, Travertine Mart makes no recommendation for, or against applications to seal nor does it endorse any sealers. Each job is unique and custom not only to the product selected, but to the application and geographic location as well. The buyer should discuss with the representatives of the sealer manufacturers and their installer, contractor, or builder about the necessity of sealing. Travertine Mart will not be held liable for the poor performance of any sealers, flexible mortar products or any other product.