Whether you purchased travertine tile, pavers or pool coping, you'll be receiving a delivery of the material to your home. Sometimes when you get things delivered, the products arrive slightly damaged due to breakage during transit. This isn't uncommon, but some companies are better than others when it comes to keeping this damage minimal. While some vendors are OK with selling their customers batches of travertine that have a 10 to 15 percent breakage rate upon delivery, Travertine Mart doesn't think anything above 4 percent is acceptable. But how do you make sure that a claim is processed if your percent breakage is above 4 percent?

Before we ship anything to our customers, we make sure that the travertine is in excellent condition before it leaves our warehouse. Every single pallet is inspected for tile or paver breakage, loose safety strips and less than optimal pallet condition. If something is off, we fix it before the pallet goes into transit. We never ship pavers, tiles or coping that's in poor shape, so you don't have to worry about getting a batch that's of lower quality than you expected. However, accidents can happen, and although travertine is very durable, pieces on the outside of the pallet in particular can get damaged in transit.

What to do if you notice significant breakage
If you receive your travertine and notice that a significant number of the pieces are damaged, document it on the delivery receipt and talk to the driver about it before he or she leaves. The transportation damage should be very clear as soon as you look at the pallets, since outer pieces and edges would be obviously broken.

If you start unloading the pallets and see that more than 4 percent of the pavers, tiles or pool coping is damaged, you have seven days after the date you received the shipment to notify Travertine Mart of the issue.

Travertine Mart has a 31-day return policy for unused travertine. The tiles, pavers or coping should be returned in its entirety, in its original form and in the same condition it was in when it arrived at your home. It shouldn't be sealed or previously installed, and should be packaged and secured on the pallet or crate you got it in. If there's a problem with the order and it was on our end, we will replace the products or offer you a refund.